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Municipal Government Modernizes 35 Buildings via Interim Management

Lucas County 1 BAZ - Case Study Images HubSpot

Industry

Public Sector

Challenge

A large county government sought to modernize its phone system but lacked an internal Telecom Manager to lead the transition. With no internal expert to bridge the gap between their current state and a future-state migration, they risked a costly and disorganized implementation that could have stalled essential public services.

Results

BAZ stepped in as an Interim Telecom Manager for 6 months, owning the entire lifecycle of the modernization strategy. We managed the vendor selection, led the 35-building conversion, and ensured long-term success by helping the county hire and train a permanent internal successor.

$60K
Annual Recurring Savings
35
Buildings Converted
Logan County 2B - BAZ - Case Study Images HubSpot

About Lucas County

Lucas County is a municipal government entity undergoing a total communication transformation. They recognized that technology is only as good as the strategy behind it and required executive-level leadership to manage the shift from legacy systems to a modern platform.

The Opportunity

The client did not have an internal telecom manager; their only source of technical information was an on-site vendor technician. To ensure the new system met their actual needs, they needed a "Fractional Leader" to perform a thorough assessment, advise on vendor selection, and lead the technical implementation across their entire footprint.

The Solution

BAZ became the client’s internal expert, providing the strategic leadership necessary to redesign their operating model:

  • Strategic Assessment: Created a comprehensive database of users and services by manually pulling data and conducting departmental interviews.
  • RFP Ownership: Led the vendor selection process to ensure the county chose a partner based on their unique priorities, not just the lowest bid.
  • Implementation Leadership: Managed the conversion of 35 buildings, coordinating between county departments and the new provider.
  • Succession Planning: Acted as the manager for 6 months post-conversion while supporting the hiring, onboarding, and training of a full-time internal Telecom Manager.

The Results

BAZ’s strategic guidance resulted in over $60,000 in annual recurring savings. The county transitioned from a state of ambiguity to total clarity, possessing a modernized phone system and a trained internal resource to maintain the order BAZ established.

Why BAZ?

BAZ specializes in finding the invisible. While most vendors look at current contracts, we optimize your actual infrastructure. By acting as an extension of your team, we ensure that complex transitions deliver the desired financial and technical impact without losing momentum.

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