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Network Review Delivers $6.5M+ Annual Savings for Leading Travel Provider

Pilot Case Study 1

Industry

Retail

Challenge

A leading travel provider with 1,000 locations found itself with a complex web of unmanaged services and significant waste. Their internal team lacked the visibility to identify which services were truly active, making it impossible to disconnect "clutter" without risking operational downtime at the store level.

Results

BAZ dedicated over 7,200 man-hours to systematically audit and optimize the environment. By comparing billing data against actual location needs, we removed thousands of redundant lines and circuits, generating $6.5M in annual recurring savings.

$6.5+
Annual Savings
36%
Total Cost Reduction
7,100
Services Disconnected
Pilot Case Study 2

About Pilot Travel Centers

Pilot Travel Centers is a leading travel service provider with a complex telecom environment that requires precise expense management to maintain operational efficiency and clear financial reporting across a large footprint. With a massive national presence, they rely on seamless communication to manage orders and customer inquiries across North America.

The Opportunity

The problem of "bill creep" compounds over time when resources aren't dedicated to tracking services as they are decommissioned. The client knew waste existed, but lacked the certainty to pull the trigger on disconnections. They needed BAZ’s proven process to identify which services were safe to remove.

The Solution

BAZ conducted a multi-year deep dive into the physical network infrastructure:

  • Waste Investigation: Created a specialized investigation process for every service to ensure only non-essential lines were removed.
  • Mass Disconnection: Terminated 3,500 unused mobile lines, 400 lines from terminated employees, 700 unused circuits, and 2,200 unneeded POTS lines.
  • Strategic Prioritization: Ranked opportunities based on savings potential to ensure immediate ROI.

The Results

The project resulted in a 36% reduction in total telecom costs. Beyond $6.5M in savings, BAZ strengthened the client’s day-to-day management processes so that savings do not erode as the business grows.

Why BAZ?

BAZ specializes in finding the invisible. While most vendors look at current contracts, we optimize your actual infrastructure. We provide the specialized human intelligence needed to ensure your systems provide the promised value.

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